The two lift cables carry the full weight of the door every time it moves. They fray from the inside out, so a cable can look fine and still be one cycle from failure. When one goes, the door drops on that side, twists in the track and jams. Do not try to force it. We see a lot of bent tracks and cracked panels caused by someone running the opener a few more times.
We replace both cables, inspect the drums and the bottom brackets, and check the springs, because a cable failure is very often the result of a spring problem.
Sound familiar?
Door hangs crooked
One side is lower than the other. A cable let go or unwound from the drum.
Cable dangling or coiled on the floor
The cable came off the drum. Stop using the door.
Frayed strands near the bottom bracket
Rust and repeated flexing eat the cable from the bottom up.
Door slams or drops the last foot
Cable slipped a wrap on the drum, so the tension is uneven.
Door stuck partway
The twisted door is binding against the track.
Grinding from the drum area
Cable riding over itself on the drum.
What's included
- Both lift cables replaced with galvanized aircraft cable
- Drums inspected and replaced if grooved
- Bottom brackets inspected (a common rust point)
- Door re-leveled and rebalanced
- Springs checked for the underlying cause
- Track checked for bends caused by the crooked door
- 12-month labor warranty
Typical pricing
Every price is confirmed in writing before we start.