Spring snapped on a Sunday morning and a tech was at the house before noon. He showed me the worn part, replaced both springs, and the door is quieter than it has been in years.
We had three quotes for a new double door. M&A was not the cheapest, but they were the only ones who measured the opening and explained the insulation rating. Installed in one afternoon.
Opener died the week we listed the house. They matched the remote to the new unit, programmed the keypad, and cleaned up the old hardware without being asked.
Door came off track after my son backed into it. They straightened the track, replaced two rollers and the bottom panel. Honest about what could be saved.
Called at 10:30 at night because the door was stuck open and it was snowing. Someone actually picked up. Fixed the cable by midnight.
Annual tune-up. Lubricated everything, adjusted the opener force, and told me the springs had maybe a year left. No pressure to replace them that day.
Opener motor was grinding for weeks before it finally quit. New belt-drive unit installed same day, and it's whisper quiet now compared to the old chain drive.
Torsion spring let go with a bang while I was in the driveway. Called around 8am, tech was there by 11 with the right size spring already on the truck.
Replaced our old wood door with an insulated steel one. They measured twice, explained the R-value difference, and the install crew cleaned up better than I expected.
Door came off the track after a branch fell on it during a storm. Tech realigned the track and swapped two bent rollers in under an hour.
Door was so loud it woke the baby every time. Turned out to be worn rollers and a dry chain. Lubed everything and replaced the rollers, and now it's almost silent.
Keypad stopped accepting the code after a power outage. Tech reprogrammed it on the spot and showed me how to reset it myself next time.
We run a small auto shop and the roll-up door jammed halfway through the morning. They got someone out within two hours so we weren't losing a full day.
Cable snapped and the door was hanging crooked. They replaced both cables and the drums, not just the one that broke, so it wouldn't happen again on the other side.
Backed the car into the bottom panel. They matched the paint almost exactly and had a replacement panel in stock, no waiting on a special order.
Door froze stuck halfway open during that cold snap in January. Someone came out that same night and got us closed up and secure.
Scheduled a routine tune-up and the tech caught a spring that was close to failing before it became an emergency. Glad he checked instead of just oiling the tracks.
New smart opener with the phone app. Tech walked me through setup and made sure it connected to WiFi before he left, not just a quick install and gone.
My own fault, clipped the door with the mirror backing out. They gave me an honest price up front and didn't try to upsell a whole new door when a panel swap would do.
We've been on their annual maintenance plan for three years. Never had a breakdown since we started, and they always call ahead before the appointment.
Mention the offer when you call. One offer per job.
Advice is always free.